Our Returns Policy

I want you to be completely satisfied with your purchase. If something isn’t right, I’m here to help!

🛍️ Change of Mind Returns

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods without giving a reason.

To qualify:

  • Items must be returned in their original condition, unused, and in the original packaging where possible.
  • You must notify us in writing (email is fine) within 14 days of delivery.
  • You then have 14 days to return the goods to us after notifying us.

Please note:

  • Return postage is your responsibility unless the item is faulty.
  • We recommend using a tracked service as you’re responsible for the goods until they arrive with us.

🔁 Faulty or Damaged Items

If your item arrives faulty, damaged, or not as described, please contact us within 30 days of delivery. We will offer a replacement, repair, or full refund, including postage costs.

In some cases, we may request photos or ask you to return the item so we can assess the issue.

 

🚫 Items That Cannot Be Returned

The following items are non-returnable, unless faulty:

  • Personalised or custom-made items
  • Perishable goods
  • Sealed health, hygiene or beauty products that have been opened

 

📦 How to Return an Item

  1. Email us at thewatersidecollection@gmail.com with your order number and reason for return.
  2. We will confirm the return instructions.
  3. Pack the item securely and send to:

Ami Hall

Waterside Collection, Harbour Slipways, Mallaig, Highland, PH41 4RL


💷 Refunds

  • Refunds will be issued to your original payment method within 14 days of us receiving the returned goods.
  • Original delivery charges will also be refunded (for full order cancellations only).
  • If returning only part of your order, the original delivery cost is not refunded.


📞 Need Help?

If you have any questions or concerns, contact us at:

📧 thewatersidecollection@gmail.com